Returns

Returns

Returns & Refunds Policy

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund promptly.

Sealed Product — Pull Rates
Please note that we do not accept returns based on pack contents or pull rates. The randomness of card pulls is an inherent part of trading card games and is outside our control. All our sealed product is authentic, factory sealed and unsearched — we guarantee fair pull rates as intended by the publisher.

Preorders
Preorders are non-refundable and non-cancellable once placed. By completing a preorder purchase you agree that the order cannot be cancelled or refunded, except in the following cases:

• The product is officially cancelled by the publisher
• The product is delayed beyond 6 months from the original estimated release date
• The product arrives damaged or materially different from what was described

In these exceptional cases, a full refund will be issued automatically without requiring the customer to request it.

We take preorder commitments seriously — when you place a preorder with us, we immediately reserve that allocation with our supplier on your behalf. This is why cancellations cannot be accommodated.

How to Request a Return
Contact us via our Contact page or by email at help.tcgshrine@gmail.com with:

• Your order number
• A brief description of the issue
• Photos where applicable

We aim to respond to all return requests within 48 hours.

Refunds
Approved refunds are processed within 5–10 business days back to your original payment method.

EU Consumer Rights
As an EU-based store, we comply with European consumer protection regulations. If you have any concerns, do not hesitate to contact us.