Info
Returns
Returns
Returns & Refunds Policy
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund promptly.
Sealed Product — Pull Rates
Please note that we do not accept returns based on pack contents or pull rates. The randomness of card pulls is an inherent part of trading card games and is outside our control. All our sealed product is authentic, factory sealed and unsearched — we guarantee fair pull rates as intended by the publisher.
Preorders
By EU consumer protection law, you have the right to withdraw from a preorder within 14 days of the product's delivery, in line with standard distance-selling regulations.
Before delivery, please note that once a preorder is placed, we immediately reserve that allocation with our supplier on your behalf. If you wish to cancel before the product ships, contact us as soon as possible — we'll do our best to accommodate the request, though it may not always be possible once the reservation is confirmed with our supplier.
Additional protections apply regardless of the standard withdrawal window:
- If the product is officially cancelled by the publisher, or delayed beyond 6 months from the original estimated release date, you're entitled to a full refund.
- If the product arrives damaged or materially different from what was described, you're entitled to a full refund or replacement.
How to Request a Return
Contact us via our Contact page or by email at help.tcgshrine@gmail.com with:
- Your order number
- A brief description of the issue
- Photos where applicable
We aim to respond to all return requests within 48 hours.
Refunds
Approved refunds are processed within 5–10 business days back to your original payment method.
EU Consumer Rights
As an EU-based store, we comply with European consumer protection regulations. If you have any concerns, do not hesitate to contact us.