Frequently Asked Questions

Every single product in our store is 100% authentic sealed product, sourced directly from established distributors who work in close contact with the original publishers, Pokémon Company, Konami, Wizards of the Coast, and Bushiroad. We never deal with grey-market or unverified stock. If it's on TCG Shrine, it's the real thing.

Always. We don't open sealed cases to search for valuable pulls or pick through stock before selling. Every box you receive comes from a factory-sealed, unsearched case, which means you get the same fair hit rates the publisher intended. Our business is built on your trust, and that's a line we will never cross.

That's a fair question, and we respect it. A few things worth considering: we never search or cherry-pick cases before shipping, every box comes from an unsearched allocation, so your hit rates are always fair. We're also fully EU-based, meaning no hidden import fees or customs surprises. And our reputation in the community is something we protect fiercely, your experience always comes first, not a quick sale.

No, not at all. We ship from Italy within the European Union, which means all VAT and applicable taxes are already included in the price you see at checkout. There are no hidden import duties, no customs clearance fees, and no surprises at the door. This is a significant advantage over buying from stores based in Asia or the US, where import costs can add 20–30% on top of the listed price.

When you preorder, you're helping us plan our inventory allocation in advance. That allows us to commit to larger quantities with our distributors, which means better unit costs, and we pass that benefit directly to you. Once a set officially releases and demand is live, prices reflect market conditions. Preordering is genuinely the best time to buy if you know you want a product.

We completely understand that waiting for a preorder can feel like a long time, especially for a set you're excited about. If your order hasn't shipped yet, it simply means we're still waiting on our supplier allocation to arrive. As soon as the stock lands with us, we fulfill all preorders within 1–3 business days in order of purchase. You'll receive a shipping confirmation the moment your package is on its way.

If your order arrives damaged or there's an issue with your product, contact us within 7 days of delivery and we'll make it right. For sealed product, please note that we cannot accept returns based on pack contents or pull rates, the randomness is part of the game. For any other concerns, reach out via our contact page and we'll respond promptly.